Shipping policy

Shipping Policy

Last Updated: 21.12.24

Thank you for visiting and shopping at Pink Gorilla Media. Below is our shipping policy for both digital and physical products.

For Digital Products and Online Courses

• Delivery Method:

All digital products and online courses are delivered electronically. Once your purchase is complete, you will receive an email with a link to access or download your product.

• Delivery Time:

• Digital downloads: Instant delivery (within minutes of purchase).

• Online course access: Provided immediately upon purchase or as per the course start date, if applicable.

• Access Issues:

If you experience any problems accessing your digital product or course, please contact us at [Your Support Email Address], and we will assist you promptly.

For Physical Products (If Applicable)

• Shipping Locations:

We currently ship worldwide.

• Shipping Fees:

Shipping costs are calculated at checkout and depend on the destination and shipping method selected.

• Processing Time:

Orders are processed within 4 business days. You will receive a notification when your order has shipped.

• Estimated Delivery Times:

• Domestic: 2-7 business days

• International: 4 - 12 business days

• Customs and Duties:

Customers are responsible for any customs or duties fees that may apply for international orders.

General Policies

• Incorrect Email Address:

Please ensure that your email address is entered correctly at checkout. We cannot be held responsible for digital products or course access sent to an incorrect email address.

• Refunds:

Refunds for digital products are governed by our Refund Policy. Physical items may be eligible for return or exchange as outlined in our Refund Policy.

• Contact Us:

If you have any questions or concerns about your order, please contact us at zoe@pinkgorilla.media